Ink & Toner Finder 
If you receive an error message stating that "Printer error has occurred", this may indicate that the printer is not properly recognizing the cartridge (Figure 1).
Remove the cartridge from the printer and locate the chip. Make sure the chip is in place. Please remove any obstruction or debris as this may prevent the alignment from completing. Gently wipe the chip with a lint free cloth to remove any obstruction or debris (Figure 2).
Reinstall the cartridge into the printer (ensure the cartridge fit into the printer properly) and try the alignment process again. If the error persists, it may be necessary to perform a cleaning cycle to improve the print quality and complete the alignment process. Every printer is different, so please consult your printer's user manual for instructions on performing a cleaning cycle on your printer.
If you encounter an error message stating that "The following ink tank cannot be recognized" (Figure 1), please try the following steps as possible solutions to resolve the problem.
Firstly, remove the cartridge that caused the error from the cradle. Gently push out on the tab on the front of the cartridge. Reinstall the ink cartridge and you should hear it "click" into place. If the ink cartridge is still not being recognized, remove the ink cartridge from the cradle again. Confirm that there is a chip intact and in the correct position (Figure 2). If the chip is missing, you should return the cartridge to the place of purchase. If the chip is in place, you may need to clear it from any kind of obstruction or debris as this could be the cause of the error.
To clean the chip, you can use a pencil eraser. Brush the chip lightly with the eraser to remove any potential obstruction or debris (Figure 3). Or you can use any type of lint free cloth to gently wipe the chip (such as a coffee filter), again to remove any type of obstruction or debris. Once this is complete, replace the ink cartridge in the cradle. If the problem persists, you need to reset the printer. This can be done by turning off the computer and the printer with the ink cartridges installed. Unplug your printer and let your machines off for 2 minutes. Restart the printer and computer, and try printing again. If you tried both steps and got the same error, there is most likely an electrical problem with the cartridge and you should return the cartridge to where you purchased it.
If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print. Refer to your printer's instructions to find "Cleaning" on the LCD screen (Figure 1)
and follow any on-screen prompts that may appear. You will find that your printer is going through a cleaning cycle. After the cleaning cycle is complete, your printer will print a test page. Follow the instructions on the printer's LCD screen to complete the cleaning cycle. If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing. You may also perform another cleaning cycle if you are not satisfied with your test page. Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary. If the test page is not satisfactory after a cleaning cycle, you may need to replace the inkjet cartridges.
If you receive an error message stating that "Printer error has occurred", this may indicate that the printer is not properly recognizing the cartridge (Figure 1).
Remove the cartridge from the printer and locate the chip. Make sure the chip is in place. Please remove any obstruction or debris as this may prevent the alignment from completing. Gently wipe the chip with a lint free cloth to remove any obstruction or debris (Figure 2).
Reinstall the cartridge into the printer (ensure the cartridge fit into the printer properly) and try the alignment process again. If the error persists, it may be necessary to perform a cleaning cycle to improve the print quality and complete the alignment process. Every printer is different, so please consult your printer's user manual for instructions on performing a cleaning cycle on your printer.
If you encounter an error message stating that "The following ink tank cannot be recognized" (Figure 1), please try the following steps as possible solutions to resolve the problem.
Firstly, remove the cartridge that caused the error from the cradle. Gently push out on the tab on the front of the cartridge. Reinstall the ink cartridge and you should hear it "click" into place. If the ink cartridge is still not being recognized, remove the ink cartridge from the cradle again. Confirm that there is a chip intact and in the correct position (Figure 2). If the chip is missing, you should return the cartridge to the place of purchase. If the chip is in place, you may need to clear it from any kind of obstruction or debris as this could be the cause of the error.
To clean the chip, you can use a pencil eraser. Brush the chip lightly with the eraser to remove any potential obstruction or debris (Figure 3). Or you can use any type of lint free cloth to gently wipe the chip (such as a coffee filter), again to remove any type of obstruction or debris. Once this is complete, replace the ink cartridge in the cradle. If the problem persists, you need to reset the printer. This can be done by turning off the computer and the printer with the ink cartridges installed. Unplug your printer and let your machines off for 2 minutes. Restart the printer and computer, and try printing again. If you tried both steps and got the same error, there is most likely an electrical problem with the cartridge and you should return the cartridge to where you purchased it.
If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print. Refer to your printer's instructions to find "Cleaning" on the LCD screen (Figure 1)
and follow any on-screen prompts that may appear. You will find that your printer is going through a cleaning cycle. After the cleaning cycle is complete, your printer will print a test page. Follow the instructions on the printer's LCD screen to complete the cleaning cycle. If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing. You may also perform another cleaning cycle if you are not satisfied with your test page. Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary. If the test page is not satisfactory after a cleaning cycle, you may need to replace the inkjet cartridges.
